Consulting Case Studies
Case Studies (Tesota Consulting) 1. ICT Consulting at a Government Department (2013) Issue: Outsourced ICT costs were out of control and service levels not as desired, i.e. diminished value from ICT Problem identification: The ICT services were outsourced to a local ICT company and this company had been the incumbent for about ten years. The service provider and ICT were no longer working as a unit. ICT was largely irrelevant except for providing funding for infrastructure and general services. The service provider was imbedded to a point where services to the users were provided directly...
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